Managed IT Support and Help Desk in Surrey
Your IT department, without the overhead.
Managed IT services in Surrey, without hiring a full-time IT department. We monitor your systems and send real people when something breaks.
Good fit for
- Small businesses without an internal IT team
- Growing companies that need scalable support
- Teams tired of slow, impersonal IT providers
What's Included
- Remote and On-site Help Desk
- Fast support from real people who know your systems.
- 24/7 Monitoring and Alerts
- We catch problems before they affect your team.
- Patch Management
- Automated updates to keep your systems secure and current.
- Hardware and Software Support
- Troubleshooting and repairs for all your devices.
- IT Onboarding and Offboarding
- New hires set up fast, departing staff cleaned up properly.
- Vendor Management
- We deal with your software and hardware vendors so you do not have to.
Investment
Managed IT Support
Starting at $80/user/month
The Essential plan covers the remote help desk, monitoring, patching, and endpoint protection. On-site support starts with Professional at $120 per user. Custom quotes for 20+ users.
Book IT assessmentAll prices in CAD, before GST. Compare every managed IT plan on the pricing page.
"Astro transformed our IT setup. We have not had a single outage since switching."
- Operations Manager, Electrical Contractor, Surrey BC
Related work
- Able Electrical LTDElectrical Contractor, Surrey BC
- 2nd Look Day SpaHealth and Beauty, Surrey BC
Trades and field-service crews in Surrey and the Lower Mainland: managed IT for electrical contractors. City pages: IT support in Surrey and managed IT in Vancouver.
Managed IT and Help Desk: common questions
How much does managed IT cost in Surrey?
Our managed IT plans are $80, $120 or $160 per user per month in Canadian dollars, plus 5% GST. Essential at $80 covers the remote help desk, monitoring, patching and endpoint protection, and on-site support starts with Professional at $120. Teams of 20 or more users get a custom quote.
How do I reach the help desk when something breaks?
Email [email protected] or book a time on our calendar. Once you are a client, your team also gets direct phone lines to the help desk. Monday to Friday, 7am to 6pm. Saturday, 7am to 2pm. Sunday closed. Phone and email support come with every plan, and Professional and Premium add on-site visits. Automated monitoring watches your systems around the clock and sends alerts.
Do you come on site, or is everything remote?
Both, depending on the plan. Essential is a remote help desk only, while Professional and Premium include unlimited remote and on-site support across Surrey and the Lower Mainland. On those two plans, critical failures get same-day response on site.
Do we have to sign a long contract?
No. The first 3 months are month to month, and after that you can cancel with 30 days' notice. There are no setup or onboarding fees, and if your headcount changes mid-month we prorate it and tell you about the invoice change in advance.
Is hardware or software included in the monthly price?
No, the monthly price covers the labour: support, monitoring, administration and management. Hardware purchases, software licences such as Microsoft 365, and major infrastructure projects are quoted separately. On Professional and Premium we also handle hardware procurement, including sourcing at the best available pricing.
Book a 30-minute IT assessment
We look at your current setup with you, or you tell us about a website you want built. No obligation, no jargon.